vk111 Privacy Policy

1 Data We Collect

vk111 collects personal data that is necessary and proportionate to the delivery of a safe, compliant, and high-quality online gaming service. We collect data in three primary ways: information you provide to us directly, information generated automatically through your use of the platform, and information obtained from trusted third-party sources for verification and fraud-prevention purposes.

1.1 Data You Provide Directly

When you register an account, interact with customer support, complete identity verification, or participate in promotions, you may provide the following categories of personal data:

1.2 Data Collected Automatically

When you access the vk111 platform — whether on desktop or mobile — our systems automatically record certain technical and behavioural data. This includes:

• Device & Technical Data: IP address, device type, operating system version, browser type and version, screen resolution, and connection type.
• Usage Data: Pages visited, games launched, session duration, click patterns, navigation path, bet history, deposit and withdrawal activity, and bonus redemption events.
• Location Data: Approximate geolocation derived from your IP address, used for regional compliance checks. vk111 does not request or store precise GPS coordinates.
• Log Data: Server-side logs capturing timestamps, API requests, error events, and authentication activity, retained for security monitoring and fraud detection.

1.3 Data From Third-Party Sources

vk111 may receive supplementary personal data from trusted third-party sources in limited, specific circumstances:

• KYC/AML Providers: Identity verification and anti-money-laundering screening agencies may confirm or supplement the identity information you provide during registration.
• Payment Processors: Organisations such as bKash, Nagad, Rocket, and Upay may share transaction status and account verification signals with vk111 solely for the purpose of processing your deposits and withdrawals.
• Fraud Prevention Networks: Industry-standard fraud detection platforms may flag device fingerprints or behavioural signals associated with known fraudulent patterns.

2 How We Use Your Data

vk111 processes your personal data only for legitimate, specified purposes and only where a lawful basis exists for doing so. The following table summarises the primary purposes for which your data is used and the corresponding legal basis for each processing activity.

2.1 Marketing Communications

If you have opted in to receive promotional communications from vk111, we may contact you via email or SMS regarding bonus offers, seasonal promotions (such as Eid specials, BPL cricket promotions, and Pohela Boishakh offers), and platform updates. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your account notification preferences or by contacting the vk111 support team.

2.2 Automated Decision-Making

vk111 uses automated systems for certain processing activities including fraud risk scoring, bonus eligibility assessment, and responsible gaming monitoring. Where automated processing produces a decision that significantly affects you — such as account suspension or withdrawal hold — you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Disclosure

vk111 may share your personal data with a limited set of trusted third parties where it is strictly necessary to deliver the platform's services, comply with legal obligations, or protect the legitimate interests of vk111 and its users. All third-party data processors are contractually bound to handle your data in accordance with applicable data protection standards.

3.1 Categories of Third-Party Recipients

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported payment channels receive the minimum transactional data required to process your deposits and withdrawals securely.
• KYC & Identity Verification Partners: Third-party identity verification providers receive your identity documents and personal data solely for the purpose of confirming your age, identity, and source-of-funds where required by our compliance obligations.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive session identifiers and account tier data required to deliver licensed game content. These providers do not receive your identity or financial data beyond what is technically necessary for game delivery.
• Cloud Infrastructure & Hosting Providers: vk111's platform operates on secure cloud infrastructure. Our hosting partners have access to server-side data only in their capacity as technical processors and are bound by strict data processing agreements.
• Legal & Regulatory Authorities: vk111 will disclose personal data to law-enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or regulatory request.
• Fraud Prevention Networks: Anonymised or pseudonymised signals may be shared with industry-wide fraud prevention platforms to protect the broader gaming community from coordinated fraudulent activity.

3.2 International Data Transfers

Some of the third-party service providers used by vk111 operate outside Bangladesh. Where personal data is transferred internationally, vk111 ensures that adequate safeguards are in place — including data processing agreements incorporating standard contractual clauses — to protect your data to a standard equivalent to the protections described in this Privacy Policy.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of vk111's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via email or platform notification prior to any such transfer, and your rights under this Privacy Policy will continue to apply to your data under the new ownership.

4 Cookies & Tracking

vk111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device by the vk111 website when you visit. Cookies do not contain executable code and cannot access other data on your device.

4.1 Types of Cookies Used

4.2 Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Most modern browsers allow you to refuse new cookies, delete existing cookies, and receive notifications when a new cookie is set. Please note that disabling strictly necessary cookies will impair your ability to log in and use core vk111 platform features. Disabling analytical or functional cookies will not affect your ability to play but may result in a less personalised experience.

4.3 Do Not Track

Some browsers transmit a "Do Not Track" (DNT) signal to websites. vk111 acknowledges DNT signals for analytical and marketing tracking. Strictly necessary and fraud-prevention cookies remain active regardless of DNT signals, as they are essential for platform security and legal compliance.

5 Data Retention

vk111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory retention obligations, and resolve any outstanding disputes or legal claims. The following retention periods apply to the main categories of data we hold:

• Account & Identity Data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, as required by anti-money-laundering regulations applicable to online gaming operators.
• Transaction & Financial Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with financial record-keeping obligations.
• KYC Verification Documents: Retained for the lifetime of your account plus 5 years following account closure, or longer if required by a specific legal obligation or ongoing investigation.
• Customer Support Communications: Retained for 3 years from the date of the last interaction, unless the communication is related to an ongoing dispute or legal matter.
• Analytical & Usage Data: Retained in aggregated, anonymised form indefinitely for platform improvement purposes. Individually identifiable usage logs are retained for up to 24 months.
• Marketing Consent Records: Retained for the duration of your marketing opt-in plus 3 years following withdrawal of consent, to demonstrate compliance with consent obligations.

5.1 Data Deletion After Retention Period

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. Where data is anonymised rather than deleted, the resulting dataset contains no information that could reasonably be used to identify you and is no longer subject to this Privacy Policy.

6 Your Privacy Rights

vk111 respects your right to control your own personal data. The following rights are available to all vk111 account holders and platform visitors. To exercise any of these rights, please contact the vk111 Data Protection team at [email protected] with your account details and a clear description of your request. We will respond within 30 days.

7 Data Security

vk111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Security is a fundamental aspect of the vk111 platform design, not an afterthought.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and the vk111 platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms the secure connection is active at all times.
• Encryption at Rest: Sensitive personal data — including identity documents, financial data, and authentication credentials — is encrypted at rest using AES-256 encryption on our secure server infrastructure.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a secure one-way hashing algorithm with salting, meaning vk111 staff cannot view your password under any circumstances.
• Intrusion Detection: Real-time intrusion detection and prevention systems monitor our network perimeter and application layer continuously for suspicious activity.
• Access Controls: Access to production systems and personal data is restricted to authorised vk111 personnel on a strict need-to-know basis, with role-based access controls and multi-factor authentication enforced for all internal users.
• Vulnerability Management: Regular penetration testing, code security reviews, and vulnerability assessments are conducted to identify and remediate security risks before they can be exploited.

7.2 Organisational Security Measures

In addition to technical controls, vk111 maintains robust organisational policies to protect data security. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations. Our incident response procedures ensure that any suspected data breach is identified, contained, and communicated to affected users promptly and transparently.

7.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, vk111 will notify affected account holders without undue delay — and within 72 hours of becoming aware of the breach — providing a clear description of the nature of the breach, the data categories affected, the likely consequences, and the steps taken or proposed to address it.

8 Contact & DPO

vk111 is committed to full transparency in how it handles personal data. If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal data is processed, you may contact us through the following channels:

• General Privacy Enquiries: Contact the vk111 support team via live chat available 24/7 on the platform in Bangladesh Standard Time (BST, UTC+6).
• Data Protection Requests: Email the Data Protection team at [email protected] (plain text — not a clickable link). Please include your full name, registered account email, and a description of your request. Do not include your password or full financial details in any email.
• Postal Address: Written correspondence may be directed to the vk111 Data Protection Officer at the registered operational address on file. Contact support for the current address.

8.1 Updates to This Privacy Policy

vk111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or the way we operate the platform. Any material changes will be communicated to active account holders via email or an in-platform notification at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised effective date. Your continued use of vk111 following notification of changes constitutes your acceptance of the revised Privacy Policy.

8.2 Jurisdiction and Governing Law

This Privacy Policy is governed by and construed in accordance with applicable international data protection principles and the laws of the jurisdiction in which vk111 is incorporated. Any disputes arising from or in connection with this Privacy Policy shall be resolved in accordance with the dispute resolution process set out in the vk111 Terms & Conditions.